"You guys set the standard for the future of house selling."

Grey Lynn Vendor

CLIENT FEEDBACK

Our results are testimony to our success, but the experience customers have while engaging the services of Custom Residential is also of huge importance to us, and we are proud of the client reviews below.

August 2016

A GREAT CAMPAIGN

Keith and Sandy, thanks for your guidance, support and great campaign we really appreciate it.
Grey Lynn Vendor

May 2016

THANK YOU FOR NOT ONLY ACHIEVING A SUPERB RESULT FOR OUR HOME, BUT FOR MAKING THE EXPERIENCE EASY, TRANSPARENT AND (DARE I SAY IT) ENJOYABLE

From our first meeting you impressed us with your honesty, integrity and most importantly open communication. At every step of the process, you let us know what the buyers were saying and exactly what our expectations should be come auction day.

The figures we discussed never wavered throughout out the campaign and the final result exceeded them.

The auction process is never an easy one, but you laid out exactly how it would go and the scenarios that could occur on the day. This gave us peace of mind and confidence going into an otherwise stressful situation. It all happened to the letter and I’m sure both parties walked away happy with the result.
We would like to commend and thank John & Nic on achieving not only a superb result for our home, but for making the experience easy, transparent and (dare I say it) enjoyable.
We wouldn’t hesitate to recommend both of you to any prospective clients; buying, selling, or just to have a beer. Thanks once more, we look forward to working with you again soon.
Northcote Vendors

YOUR ADVICE ON HOW TO MAXIMISE VALUE WAS MUCH APPRECIATED, WE WERE IN CAPABLE HANDS

Thank you so much for helping us achieve a fantastic result on the sale of our property. The result on Auction day was just icing on the cake to a great vendor experience, you guys have a great business model and team, we couldn’t be any happier.
From our very first meeting John & Nic had a genuine energy and enthusiasm for our property, and a clear understanding of where it sat in the market so we always knew if we did sell it would be with Custom.

Over a period of 6 months Nic kept us up to date with the market and local sales, so that when we finally decided to list the property we knew exactly what to expect.
It was great to be able to use your local contacts in preparing the property for sale. Your advice in what things needed attention to maximise value was much appreciated. The marketing campaign was spot on, and we felt we were in capable hands through the whole process.
Grey Lynn Vendor

April 2016

I REALLY APPRECIATED THAT YOU DELIVERED ON EVERY UNDERTAKING, AND THE RESULT WAS FANTASTIC

John & Nic, thank you so much for the fantastic job you did in securing the sale of our home. It was at all times a pleasure to deal with you both.
You advised us well and your understanding of the market was spot on. I really appreciated that you delivered on every undertaking - if you said something would happen on Tuesday morning, it did.
Your communication was detailed and timely. Your feedback was always positive and honest and you kept us in the loop.
And the result was fantastic!

DISPLAYING THE HALLMARK OF TRUE MODERN-DAY CONSULTANTS

During the sales campaign of my property well out of Ponsonby, while having committed to a local sales agent here, I sought the advice of John Wills and Keith Dowdle of Custom Residential at several key points during the process. Not only did John and Keith happily give up substantial amounts of their valuable time, their advice was always comprehensive and always spot on.

I much appreciated their selflessness in advising me (even when they weren’t my agents), something I consider to be the hallmark of a true modern-day consultant. Most of all I was thoroughly impressed with John and Keith's exceptional knowledge of the real estate sales process, and the auction process in particular. There is no doubt in my mind that they are among the best in the business.
Eastern Suburbs Vendor

March 2016

THE ONLY TEAM I WOULD CONSIDER USING

Keith and Sandy are the only team I would consider using. They know the area, they are realistic, and they get results.
Local Vendor

THEY DEMONSTRATED A VERY REAL UNDERSTANDING OF THE LOCAL MARKET

We recently sold our house after a wonderfully brief two week/three weekend campaign. Nic and John were so easy to deal with during the process.
I appreciated their straight up but unpushy style, particularly when we were choosing the agency we wanted to represent us.
They demonstrated a very real understanding of the local market which was of great benefit. I wouldn’t hesitate to use them again.
Herne Bay Vendor

February 2016

REST ASSURED THAT MARC WILL DELIVER THE BEST RESULT

We recently sold our property with Marc Collins from Custom Residential. Our experience working with Marc was very positive. Marc gave us confidence that our property was being marketed by an expert and he was working hard to ensure we would get the best result.

What really stood out for us was Marc's communication. Marc not only consistently updated us on progress in a timely manner, but he also provided us with genuine feedback and advice. His great communication gave us confidence that potential purchasers were having the same experience as us. As a seller it is important to have confidence that the potential buyers feel comfortable interacting with the agent. We can confidently endorse Marc and the Custom team: if you choose Custom and work with Marc you can rest assured that you are in good hands and he and the Custom team will deliver you the best result.
Kingsland Vendor

January 2016

YOU REALLY DESERVE THE SUCCESS AND REPUTATION YOU HAVE

The whole thing was fantastic. It has still not really sunk in! I am really pleased. Thank you for your support through the whole process. I still remember Sandy from the old days, it was really a long time ago that we met. Thank you Keith for the conversations and work with the contractors. Your updates were very accurate and informative and I am just so delighted with the outcome. I feel really relaxed with you both, I value the way you are people and not 'agents' playing a hyped up role. You really deserve the success and reputation you have.
Grey Lynn Vendor

THOROUGH, COMMUNICATIVE AND HARD WORKING + A GREAT RESULT

I would highly recommend Keith and Sandy. We found them to be thorough, communicative and hard-working and they achieved a great result for us on the day. We also really appreciated their insights and experience both in helping to get us ready for market and through the sales period itself.
Grey Lynn Vendor

YOU GUYS SET THE STANDARD FOR THE FUTURE OF HOUSE SELLING

Nic and John worked with us for 10 months before we were ready to sell, and we trusted them right from the get-go.
They are honest, hard working, straight-talking and all-around good people. From the prep, to the photos, right up to the auction itself, Nic and John were on our wave length.
They always had time for us, long before our house was on the market. The result we achieved on auction night was well beyond our expectations. Thank you so much - you guys set the standard for the future of house selling.

December 2015

WE NEEDED TO KNOW THAT WE COULD TRUST THEM, AND THAT THEY WOULD ACT IN OUR BEST INTEREST

From the moment we contacted them about selling, right through to confirmation of settlement, John, Nic and the team were professional, helpful and extremely responsive.
Selling our Ponsonby property from Amsterdam, we needed to know we could trust our agents. Not just to manage the process, but to do so in our best interests.
John and Nic impressed us every step of the way - they recommended and facilitated improvements, got the property on the market quickly, and ultimately fetched us a great price.
Ponsonby Vendor

November 2015

WE HAD THE RIGHT MAN FOR THE JOB

Marc, we would like to thank you for your hard work in selling our property. We were impressed with the friendly, professional and thorough approach you took in marketing our property, and the detail you shared with us around potential interested parties. We were fully informed through the successful marketing campaign, which gave us some assurity, that we had the right man for the job.

I had heard that auctions could be stressful, but we felt confortable in your recommendations and advice, to get the best result for us. We appreciated your follow-up phone calls and emails to see how we were progressing with our next move to realise our lifestyle goal, as well as your positive attitude and encouraging conversation. Marc, we would be more than happy to recommend engaging your expertise to any potential vendors in the future. Thanks again for all your help and support.
Te Atatu Peninsula Vendors

THE AWESOME RESULT IS TESTAMENT TO THEIR ABILITY

John and Nic are well known as one of the best in the area, and they lived up to that reputation. Appointing them was easy due to their track record, fresh marketing, and great blend of professionalism and personable style.
This continued throughout the process where they were also hardworking and great to deal with in general. The awesome sale result they achieved for us is testament to their ability. We’d recommend them to anyone.
Ponsonby Vendors

October 2015

YOUR INTEGRITY HAS BEEN IMPRESSIVE AND IS RARE

Thank you for the amazing job you did for us. We discussed value a number of times and we were very surprised at times with your resilience on sticking to your assessment of were the value sat.

Right from the initial proposal, setting the Auction reserve and the post auction negotiations you stuck to your guns and ultimately held out for us.

We have been through this process a few times and have been talked down or up on value by various agents over the years depending on where we are at in the sales process, but your integrity from the beginning has been impressive and is rare amongst your peers.
Thank you once again for all the hard work you put in for us, we really do appreciate it.
Herne Bay Vendor

WHEN HE TOLD ME THE RESULT, I NEARLY DROVE OFF THE ROAD

Hi John & Nic, just a quick note to say how stoked I am with the result yesterday! Being out of cellphone coverage while the auction was on, I called John once I got a signal. By that time the auction was all over. When he told me the result, I nearly drove off the road. Fantastic result guys! I told my kids that if we reached a million, I’d take them to Disneyland. I thought that was a pretty safe bet at the time. Now I think I’ll throw in the extra 10k and we’ll go anyway.
Grafton Vendor

July 2015

SOLD WITH KEITH & SANDY 3 TIMES - CONSISTENTLY GREAT

We have sold three properties through Keith & Sandy and they have consistently achieved great results for us, hence our repeat business.

They bring a polished and professional presence to residential real estate, and keep you well informed throughout the marketing campaign.

We would not hesitate to recommend Keith & Sandy to anyone that values honest and professional real estate services.
Herne Bay Vendors

TIMELY, STRAIGHT-FORWARD AND A RECORD PRICE!

It was a pleasure selling with the Custom Residential team. As busy professionals, we didn’t have a lot of time up our sleeves but John and Nic took the reins and kept us in the loop the whole way.

The end result? Timely, straightforward, and most importantly, a record price for an apartment in our building. Thanks guys!
Kingsland Vendor

June 2015

CREATED A RELATIONSHIP OF TRUST AND HONESTY

I purchased my first home in The Avenues from John ten years ago.  He was an excellent agent to deal with and made the process very easy. I felt at ease with him and felt that he was actually trying to help me succeed in buying. He created a relationship of trust and honesty.  Since then I’ve touched base with John several times and he’s always been happy to take the time to give me his best opinions.

John and Nic have recently sold our house in The Avenues.
I chose them because I could trust they would do the absolute best they could, and that everyone in the process would be treated fairly and with respect. I’m really happy with the result that was achieved. The level reached was above my expectations.

John and Nic were excellent in providing advice on preparation of the home and responding to buyer queries. The marketing campaign recommended was appropriate but not excessive.  They kept us very well informed of all details as we went through the marketing campaign. During the campaign there were several tricky situations for them to navigate, they did an excellent job doing this. They managed the sale process exceptionally well and made it a very easy experience.  

Looking back I’m very pleased to have chosen them to sell the house, I would do so again and would recommend them to others.
Herne Bay Vendor

STRESS-FREE EXPERIENCE AND AN EXCELLENT AUCTION RESULT

I cannot speak highly enough of the service from John and Nic in the recent sale of our house.  At a very busy and difficult time for me they managed the whole process smoothly and made it stress free for me.

There are 3 words I would use to describe them both and what sets them apart from their competitors in this market - HARDWORKING, TRUSTWORTHY and PROFESSIONAL.  All of these delivered an excellent result on auction day.  I would not hesitate to recommend them and would definitely use them again.
Herne Bay Vendor

May 2015

REFRESHINGLY GENUINE AND STRAIGHT-UP TO DEAL WITH

John stood out from other agents we interviewed for his enthusiasm, efficiency, drive & commerciality. John & Nic ran a great campaign, which culminated in a fantastic result on auction night. Most importantly, they were refreshingly genuine & straight up to deal with, which we very much appreciated.
As a result, this was undoubtedly the easiest and least stressful sales process we have undertaken.
Grey Lynn Vendor

PROFESSIONALISM, COMPETENCE & GENUINE HEARTS

You guys have just been so incredibly great and I will recommend you and the company to anyone I can! I have personally appreciated how you both made the whole process so simple and clear from your end. Something that could have been fraught with emotion and difficulty on many levels, was made smooth through your professionalism, competence and genuine hearts.
Kingsland Vendor

A BIT SHELL SHOCKED!

Still feeling a bit shell-shocked!! Thank you John & Nic for working so hard on getting a fantastic result! Grey Lynn Vendor

April 2015

TRULY OUTSTANDING RESULT

I asked John and Nic for help with selling my Kingsland apartment, and it was delivered in spades! Their energy, enthusiasm and sheer hard work culminated in a truly outstanding result at auction.

I can’t recommend them highly enough.
Kingsland Vendor

March 2015

WHEN IT COMES TO SELLING YOUR PROPERTY, YOU CAN'T GO PAST SANDY & KEITH

Once we decided to sell our Kingsland property we had a number of agents looking for our listing. We chose to go with Sandy and Keith as we’d used them in the past and found them to be very good to deal with. My wife and I decided we’d prefer to sell by negotiation rather than auction as we have found the auction process to be quite stressful with our own previous property purchases. They respected our decision and got stuck-in to marketing the property. When it comes to selling your property you can’t go past Sandy and Keith; they are a great team and strive to get the best outcome for their vendors. They presented two offers after the first open home and a further two the following week! They talked us through the negotiation process and we ended up at a great price with a purchaser that we know will love our home as much as we do! If you want the best price for your property and great, friendly service I would recommend listing with Sandy and Keith.
Kingsland Vendor

WHAT A TEAM!

A big thank you to Nic & John (and the behind the scenes team at Custom Residential)! We would not hesitate to recommend these guys to anyone thinking of selling anywhere!
Nic & John made sure that the entire process of selling our property in Pukekohe was enjoyable and stress free for us.
They both provided us at all times with excellent advice and support delivered in a clear, straightforward, honest and friendly manner. They engaged perfectly with potential purchasers and we were very proud to have them as our agents.
Stepping into an area beyond their normal “patch” did not phase either of them at all. We value their professionalism, delivered with charm and integrity and will most certainly be working with them again. Thanks again!
Local Vendor, Pukekohe Property

December 2014

THEY ARE VERY CUSTOMER FOCUSED

John & Nic are genuine, approachable real estate agents who we enjoyed working with to sell our home.
Our campaign was well run, with John and Nic keeping us well informed every step of the way. We appreciated their unwavering enthusiasm for our property and know that their enthusiasm would be visible to potential buyers too.
When we requested some last minute tweaks to our marketing campaign, Nic worked tirelessly to make sure everything was perfect for our property launch. John and Nic are very customer focused and were not only interested in helping us to sell our home, but to find our next home too.
They considered our requirements and would alert us to any potential matches, and checked in regularly to see how we were going with our house hunt, and how we had gone at any auctions we were planning to attend. Another example of this customer focus and proactivity is Nic attending an auction of a property similar to ours to gather more market insights and feed these back to us.
I don’t think an agent with a high number of listings could afford the time to do this, and it was much appreciated.

We also appreciated the air time our property got on Facebook, especially at launch and prior to our open homes. We weren’t buried amongst 10 other properties, so our house got its chance to shine.

We felt well prepared on auction day and were pleased with the outcome. Thanks and great job John and Nic.
Grey Lynn Vendor

NO GAMES, NO BS, NO WASTING MY TIME

John & Nic have a straight-up approach that appealed to my way of doing business. No bulls#*t, no games, no wasting my time.
They gave good advice that made sense and gave me a good result. What more could you ask for?
Grey Lynn Vendor

March 2014

EVERYTHING AS PROMISED WITH A VERY POSITIVE RESULT

We met with Sandy and Keith Dowdle in February 2014 prior to enlisting their services to sell our home, and we were very impressed with their professionalism and advice. We retained their services to market our much loved restored Edwardian vill ain Grey Lynn. They clearly outlined the process of selling our home and managed all aspects of the marketing for us. They delivered and executed everything as promised with a very positive result. We would recommend them wholeheartedly. 
Grey Lynn Vendor

February 2014

HE DEDICATED HIS TIME AND EXPERTISE TO ACHIEVE THE BEST FOR US.

We have recently sold our large home in Titirangi. We chose to employ Custom Residential because a close friend had highly recommended the company and in particular John Wills. John and all of his crew were friendly and provided straight forward and very effective communication at all times. The Custom team are guaranteed to maintain an extremely professional approach at all times which ensures a smooth transition. From our past experiences, selling and buying a cherished family home can be an extremely stressful process. We have very much enjoyed working with John and know that he has dedicated his time and expertise to achieve the best possible outcome for us. I would have no hesitation in recommending Custom Residential and in particular John.
Titirangi Vendor

COMPLETELY HONEST, OPEN AND COURTEOUS.

Thank you John for all you did in helping us sell our property in Dexter Avenue, Mt Eden. We found John to be completely honest, open and courteous, he has an excellent area knowledge and client database, and above all has worked hard for us in a thoroughly professional manner. Your high degree of service, enthusiasm, honesty and constant communication was genuinely impressive and we really cannot recommend you highly enough.
Mt Eden Vendor

TOTALLY RELIABLE AND PROFESSIONAL. THEY EXUDE INTEGRITY.

We have had property related interactions with Keith and Sandy over the past few years and have always found them easy to communicate with, totally reliable and professional. They exude integrity. When it came time to sell our house, we didn’t think twice about using them. They took the time to get to know us well and kept us fully informed at all times. They were also very helpful with the process of getting our home ready for sale and got us a fantastic result, with a record price for our area. We can’t recommend them highly enough!
Vendors Home Street, Grey Lynn

October 2013

PROFESSIONAL, EFFICIENT, TRUSTWORTHY AND ENTHUSIASTIC

Karo and I would like to thank you for selling our apartment in Parnell in just after one open home and at an excellent price. 

We would highly recommend Jo Bradshaw to anyone selling their property.

She is professional, efficient, trustworthy and enthusiastic. She has made selling our apartment stress free and short!

Thank you again, for achieving great results in such short time.

Phoebe & Karoa

THANK YOU FOR ACHIEVING WHAT WE BOTH THOUGHT WAS A VERY GOOD PRICE

Now that the dust has settled, the satisfaction that both June and I have following the sale of Bright Street has not diminished. We both expressed to the two of you our gratitude for all the work that you have done in bringing the property to market and then achieving what we both thought was a very good sale price. We still remain, the day after, extremely satisfied and we regard the entire marketing process and sale on the day as successful. Keith & Sandy, both June and I would like to express to you formally our considerable thanks for all your efforts. Our confidence in you and in particular coming back to you a second time following the sale of our Herne Bay property some years ago, was well and truly justified.

June & John Katz QC 

WE CAN'T THANK YOU ENOUGH

Thank you John, we are so very happy with the sale of our house and the amazing level of service that you and your team provided was outstanding.

You and Rachael made the whole process so easy, were very easy to get along with and most importantly for us, to trust. The advice you provided us with was spot on and we can't thank you enough.

We have already passed your details on to another party who will be using you and your company in the near future and we would not hesitate at all to suggest you to anyone else looking for a true professional who goes above and beyond for his customers.  

HIS PROFESSIONALISM ALLEVIATED MY ANXIETIES

The prospect of selling my home of almost 25 years seemed a very daunting and potentially stressful experience. I had been approached many times over the years by various real estate agents who were very keen to market my 100 year old villa, but often their pushy behaviour had left me unimpressed. However my opinion of real estate agents changed when I met Brent Clark from Custom Residential. His warm and friendly manner along with his professionalism alleviated my anxieties.

Brent guided me through the marketing, open home and sale process, explaining each step as many times as I required and demystifying the legal requirements. At no time did I feel pushed or bullied into a decision as his feedback was thorough, regular and up to date in a changing market. He was at all times honest, respectful and I appreciated his attention to detail.

Due to Brent’s hard work, commitment and professional attitude I felt very relaxed during the sale process and am delighted with the successful outcome.

I would thoroughly recommend Brent as a real estate agent and wish him much success. 

July 2013

AN EXPERIENCE THAT WAS STRESS-FREE, ON SCHEDULE, AND DELIVERED ON EXPECTATION

Thanks for the opportunity to provide feedback.

- Communication was excellent all the way through.

- We believe the marketing strategy was well communicated, affordable and well executed.

- The availability of service and trades people to repair or service any problems is an excellent option for the out of town owner

- We were satisfied the auction was well run and gave the best outcome.

- Keith and Sandy present themselves very professionally and we would recommend them.

In summary, we would recommend your services to friends and colleagues. It was an experience that was stress free, on schedule and delivered on expectation.
Norfolk Street Vendors

WHAT A FANTASTIC EXPERIENCE

We just wanted to say what a fantastic experience it has been for us to work with Robyn and Jamie over the past few weeks. Having bought and sold 5 houses we've had all sorts of experiences and Robyn and Jamie have been second to none.

Professional, passionate, and focused on getting us the best possible price, Jamie and Robyn well and truly surpassed our expectations in terms of the work done during the process and the outcome. We thought the weekly written reports were great and the way that they communicated with us as well as the potential purchasers in the lead up to the auction was fantastic.

They were friendly and engaging throughout and guided us whilst respecting our wishes at all times. We would hire them again in a heartbeat.

David and Rachael 

EASED THE STRESS OF SELLING THE PROPERTY

Once again thanks for the quick and efficient service you gave us on the sale of the Point Chevalier address. We both appreciated continually being "in the loop" through out the the sale.

Thanks also to your staff for their friendly co-operation and advice which eased the stress of selling the property. Thanks once again John.

WE RECOMMEND HER HIGHLY

Once Darnell is in your corner, she never gives up. She is always honest in telling you how things are, and she maintains constant contact whether helping you in selling or buying. We recommend her highly.

Eileen Barrington 

THANKS JAMIE

Thanks Jamie – you treated us and our home with such high respect and we felt comfortable every step of the way through the contract. You managed our expectations / aspirations and delivered on every promise. We would definitely use your services again in the future.

Scott and Debby 

WHAT STOOD OUT WAS THE LEVEL OF COMMITMENT AND ENTHUSIASM

For us, when it came time to selling our home, John was the obvious choice.  His experience and understanding of the local market gave us confidence that he would achieve for us the best possible outcome.  He was hands on throughout the entire process and at all times we felt we were fully aware of what was going on.  However if one thing stood out, it was the level of commitment and enthusiasm that he brought to the campaign.  With that in mind we would not hesitate to recommend John to anyone looking to sell their home. 

June 2013

COULDN'T BE HAPPIER

I could not be happier with the way Matt and Gilly handled the sale of my apartment. They worked hard to secure multiple offers, communicated brilliantly, always had the inside word on market goings-on and – most importantly, of course – achieved a great sale price. Couldn't ask for better. Thanks! 

I WOULD DEFINITELY USE THIS WINNING TEAM AGAIN

I responded to a leaflet that Matt and Gilly dropped into my letter box wanting to know if I was looking to sell my property which at that point I wasn’t but thought I would give them a call and find out what it was worth.  Once they had been around to appraise my property, I decided to list it with a price in a time of auction craziness and with one weekend of open homes, I had two offers presented to me and to my delight it was sold!  I would definitely use this winning team again – thanks guys!

THE SALES PROCESS WAS A PLEASURE RATHER THAN A CHORE

From the start of the process Marc’s expertise was evident in helping me in deciding the sale strategy, budget and timeline. This was then built on during the marketing phase when his local knowledge and professionalism in reporting buyer interest helped provide me with confidence that the property was being well presented to the marketplace. Finally his maturity and experience on auction day provided invaluable guidance in both setting the reserve and in adapting sale conditions to market feedback that ensured an excellent price was achieved.

All of the above was particularly important in my case because I live in the UK and was not close to the Auckland property market and therefore Marc’s guidance was crucial.

Lastly I especially enjoyed Marc’s low key no nonsense style and his straight forward approach that didn’t resort to clichéd Real Estate agent flummery which meant that the sale process was a pleasure rather than a chore.

Steve Allpress 

AN EXCELLENT UNDERSTANDING OF PEOPLE AND OUTSTANDING COMMUNICATION SKILLS

We are thrilled to have had Keith and Sandy sell two houses for us this year. They showed great knowledge of the market but more importantly they have an excellent understanding of people and outstanding communication skills. We believe the prices that Keith and Sandy achieved for both of our properties were as good as they could possibly have been and we recommend them without hesitation or reservation to anyone looking for fantastic Real Estate agents.

Jo Brodie & Neil Waddington

MARC RECOMMENDATIONS MEANT WE GOT THE BEST PRICE WE COULD ON BOTH ACCOUNTS

Marc Collins at Custom Residential has now sold two properties for us under quite different circumstances. We had an apartment to sell and our house in Mt Albert to upgrade our family home.

Marc managed our expectations and educated us on the whole auction process really well. He sent us along to auctions that had a lot of bidding and also to auctions that didn’t so we could see how they worked. He explained what the outcomes can be despite the two different ways an auction can go. When we sold the apartment this was especially relevant and despite a complete lack of bidding Marc managed to secure the sale price above our expectations and $60K above where the auction was turned in at. The result of this auction really was a testament to Marc’s negotiation skills which we believe are exceptional.

Our house had a lot more bidding activity and even though the dynamic was very different he was still great at advising us on the best strategy to ensure we sold for the best price. We had no idea of how auctions work or buyer psychology and I really believe that the strategies we employed off the back of Marc’s recommendations meant we got the best price we could on both counts.

Marc communicated really well with us. We knew what buyer feedback was at all times. Summaries and reports after Open Homes were on time and always came with a phone call to explain the insight behind the report which we found really useful. Marc was accommodating and would often pop over after work hours if we needed to discuss anything and with two small children coming to the house was never an issue.

To cap it all off Marc was also brilliant at helping us try to find a house to buy. Throughout what really was a difficult process Marc kept in contact and was not only reassuring but backed it up by giving us a heads up as to what was coming on the market and worked his contacts on our behalf. I wouldn’t hesitate in recommending Marc to anyone who is looking for someone professional to not only market their property but get the best possible price.

Richard & Hayley Thompson   

LOST FOR WORDS WITH THE RESULT THEY DELIVERED FOR US

Sandy and Keith were very professional and were in control of the whole process. Another great thing I noticed about Keith and Sandy (and I have dealt with a number of agents over the years) is their attention to detail. Usually over the course of a sales campaign there is a problem with the collateral or an advert has an error in it. Their stuff was faultless.

Lastly, these guys get the results and we were lost for words with the result they delivered for us.

We would recommend them to anyone looking to sell their house. In fact we have done this already.

James & Donna McEwen, King Street

May 2013

I COULDN'T HAVE BEEN HAPPIER OR HAD A GREAT LOAD LIFTED

I have until recently had three rental properties, one of which I managed myself. The other two were being managed for me and I was forever having to ask questions and chase up payments, which put me off the whole process. However, I decided to try someone new and found Tiffany through Custom Residential who I had initially purchased this property through.

Well! I couldn't have been happier or had a greater load lifted. Tiffany left no work for me to do and gave me the time and space to deal with other matters in my life.

It's no small thing to be able to trust someone with a major investment, and I have no hesitation in recommending Tiffany to other landlords, not only for her professionalism but also for her easy personality and kindness.

Shelley King

REMOVED A SERIOUS AMOUNT OF STRESS 

Darnell Adams is so good at her job, she sold our house before it was even listed, and for a higher price than what other agents said we could expect for it! Thanks Darnell for removing a huge amount of stress from our international relocation. Her professional and friendly attitude and ability to get things moving makes us happy to recommend Darnell to anyone serious about selling their home for the right price.

Belinda Godwin

March 2013

WE WOULD DEFINITELY RECOMMEND ROBYN TO ANYONE LOOKING TO SELL THEIR HOUSE

In a highly competitive market, we chose Robyn Ellson to sell our house as we were really impressed with her local knowledge, experience and her understanding of the current market. Robyn gave us great advice on how to maximise our home's potential. Robyn was committed to getting us the best sale price possible and worked tirelessly to achieve this for us. We would definitely recommend her to anyone who is looking to sell their house.

Portia Treadwell & Mitch Campbell

NO NONSENSE, RESULTS-DRIVEN AGENT

I engaged Marc Collins last October to sell my villa in Summer Street, Ponsonby. I had looked at a few other agents but I had dealt with Marc a few years ago when I was in the buyer shoes and found him to be really honest and transparent to deal with.

He had some great advice on how to correctly market the property and once on the market didn’t continue to talk down price expectation or shift off what we had decided on. He knew the job he had to do and he just delivered.

Although the saying ‘go the extra mile’ is often used, Marc really does run his business around this. Nothing ever was an issue, offering to help with letting in trades people prior to the property going on the market etc.

We absolutely recommend Marc if you are after a no-nonsense, results driven agent, who really works for you. He really understands the market and has a great knowledge and game plan on how to get the best result.

Kind Regards, Sarah Foote.

Feb 2013

GUIDANCE, KNOWLDGE, PROFESSIONALISM AND SUPPORT

To date, Jason has been with me through four sales and three purchases of investment properties and personal residences. With these transactions, he has built up an accurate profile of my particular needs and preferences. Together with his experience, knowledge and broad understanding of property and people, Jason can speedily assess options, make recommendations and help to create excellent opportunities for me.

Jason always acts with integrity and his advice has always been spot-on. Whilst recently purchasing a new home with a tight timeframe, I needed to make some big decisions fast, and because I know I can trust Jason, I felt absolutely confident in acting as and when needed. All went smoothly with no stress for me. Within less than a week Jason had sold my investment property, and helped me to put in a successful unconditional offer on the property I wanted to buy.

I could not have achieved any of this without Jason’s guidance, knowledge, professionalism and support. He even introduced me to some valued contacts when I needed other services fast. It was only after everything was in place that I realised how much hard work Jason had done behind the scenes in order for it all to happen. Result: stress-free sale and purchase in six days, and a very happy move for me. I give Jason Trowbridge my highest recommendation.

Lisa Lark

Oct 2012

HARD WORKING AND ENERGY IN SPADES!

Robyn from Custom Residential was my first choice because of how proactive I find her to be. Selling not one but two houses in Rocky Nook Avenue took a lot of hard work and energy that Robyn provides in spades. The results speak for themselves. Robyn produced two happy buyers which left me a happy vendor. I could not recommend any other agent more highly. Thanks again Robyn!

Kris Meyer, 1 and 3 Rocky Nook Avenue, Kingsland

August 2012

YOU DELIVERED WHAT YOU PROMISED TO US

We would like to express our thanks to Jason for arranging the viewing, attorneys, and the auction preparation and success for the sale of our property at 60 Rose Road.

Over the period of time we owned this property, you always kept us informed of the market conditions in this area and advised us of any activity so we could make an informed decision on when to rent or arrange to have the property on the market for sale.

Your decisions to auction the property was at the perfect time where we were able to achieve the highest gross sale price on Rose Road. Not only did you handle all the details perfectly, but you kept us informed hour by hour, so we had complete confidence in your handling of our property.

We would like to thank you for the honest and trustworthy work and all the hours you allocated to the succesful sale of the property and also in addition, the after sale work with the tenant. You delivered what you promised to us and we thank you for your complete effort in handling our investment with the best care.

Best Regards and thank you.

Ella & Danny Gross

June 2012

EFFICIENT, BUSINESS-LIKE, PROFESSIONAL AND FRIENDLY

Patrick McCarthy acted as chief agent on the successful sale of my property at 36 Trinity St Herne Bay in April/May 2012.

Right from the time of my approaching Custom Residential and a contract being signed, Patrick was efficient, business-like, professional and friendly. He prepared detailed material for me to read about the marketing of my house. He ran open homes with diligence and punctuality and was willing to do more than might have been expected to keep me informed of progress.

At the time of auction, and especially in the days following it, he worked extremely hard to bring the final bidder up to a level of offer that I was content with. Patrick even stayed very much in support up to and including settlement day when he pitched in to help me with the last-minute pieces of furniture that I was dealing with. This really helped lower the stress levels that can build up on such occasions.

I would recommend him as a very able sales agent and as someone who has good communication skills and does his job with thoroughness.

Brian M

ONCE AGAIN JASON TROWBRIDGE HAS WORKED WONDERS FOR ME

Once again Jason Trowbridge has performed wonders for me. I have had the privilege of working with Jason on a number of occasions, and each time it just gets better.

Jason really gets to know his clients and every property he sells, which makes for a smooth pathway to an optimal outcome in any negotiation. He doesn’t waste time, nor does he rush. He makes sure he understands the needs of vendor and purchaser thoroughly. His instinct is unerring, his insight sharp and clear. All of this makes for direct, efficient communication and stress-free progress at all stages of the process.

When I ask Jason about anything to do with property, he never presumes to push his advice, and totally respects my opinions. I feel absolutely no pressure to make a decision according to Jason’s recommendations – but I certainly take them into account, as he has immeasurable experience and knowledge.

On this latest occasion, Jason’s timing and marketing of my property were, as always, impeccable, and he secured me an unconditional sale that yet again exceeded my expectations. He then introduced to me another property on the market which he thought might suit my needs – again, with no pressure. His judgement was spot on, and I settled on the two properties on the same day. I  love working with Jason!

Lisa Lark

May 2012

HE IS  A MAN OF HIS WORD

Our first experience with Jason was about early April 2011.  He contacted us by phone and asked if we were interested in selling our property.  From that very first meeting he appeared a very genuine and honest gentleman.  After that it was all go. We absolutely recommend Jason for his expertise in real estate selling. 

His manner and high integrity were very reassuring and we never doubted that he had our best interest in mind when it came to getting the best price for our property.  He was very patient and also asked us to be patient.  “Don’t worry, I will get the price you want and maybe more” he would say.  And get the best price he did.  He is a man of his word.  He never rushed us or made us feel pressured to selling.

If we were to sum up Jason these are the words that come to mind: PROFESSIONALISM, HONESTY, INTEGRITY.

Sarla & Nick Patel

PERFECT BLEND OF SENSITIVITY AND BUSINESS SAVVY

There are not many people you do business with that you could also share a family drink with, but the Dowdles are an exception. They live their byline - forming sincere relationships with their vendors, which in our case will continue as a friendship long after we leave the Hill.

What we love about Keith and Sandy is that they genuinely listen, and respect the vendors point of view. When it came to marketing our property they identified and reflected all the qualities we loved about our home, and our shared passion for living on the Hill. They are the perfect blend of sensitivity and business savvy - which reflected in a pain-free campaign and a stellar result. Thank you so much Keith and Sandy, for helping make our dream move to the country a reality!

Di and Janine, 10 King Street

YOU FEEL THAT YOU ARE PART OF HIS TEAM THROUGHOUT

Jason sold us our property a few years back and has kept in touch with us since.  We were so impressed with him that when it was time to sell, we had no hesitation in asking him to act for us. Jason’s experience in the locality enabled him to devise a marketing plan that was a little different to the standard one that would be expected.  It was executed so well that we had 6 (yes, SIX!) buyers at our auction, all of who thought that they were going to own the house.

He is genuinely excited by the whole sale process and invests a great deal of time into you and your property, ensuring regular updates and planning meetings (even at 7am over breakfast).    You feel that you are part of his team throughout that is focused on getting the best result possible.

If the process of selling a house can be enjoyed, then Jason makes it enjoyable!  Contact him.

Patricia Hayden-Payne (phone number available on request)

PROFESSIONALISM, ENTHUSIASM AND REGULAR COMMUNICATION

Thanks Robyn, Clive and I have been impressed with your professionalism, enthusiasm and regular communications throughout our listing and marketing process. The price we received for Bright St was beyond our expectations, but it is your handling of the sale that we most appreciate.

Kind Regards, Janice

AN ODE TO ROBYN

She’s excited by the challenge
She turns drudgery into fun
When she runs her eye over your house
Who knows what it will become!
As an owner she gave me good measure
With feedback and phone calls overseas
I relaxed and enjoyed a good holiday
Knowing Robyn was safe with the keys!
So if you are wanting an agent
Hardworking, creative and fun
Take my word and choose Robyn
Before long, you’ll find the job done!

Barbara Bates, 18 Copeland Street, Eden Terrace

March 2012

THEY ACTED IN OUR BEST INTERESTS EVERY TIME

We chose Keith and Sandy Dowdle because they are smart, professional, flexible and have always gone the extra mile for us, whether buying or selling. Their recommendations re the campaign, marketing, strategy and auction were spot-on. They acted in our best interests every time - it wasn't just about taking the first offer, or the top bidder to get a sale, it was about maximising and massaging to get the best possible price. Ultimately, the result speaks for itself - auction day was sensational, and the property sold under the hammer for significantly more than we expected, with Keith as auctioneer. Thanks Keith and Sandy. We'll be back!

Caroline & Jeremy

WINNING TEAM THAT GETS REAL RESULTS

We chose Patrick and Maria to sell our St Marys Bay property after interviewing a number of 'local' agents that we thought might fit the job. What impressed us over and above the other agents was Patrick and Maria's level of commitment and belief in our property as a special home.

We knew from the beginning of the sale process that Patrick and Maria were fully engaged and focused on a successful outcome that reflected the effort and value we saw in our house. They engaged with us in developing a strategy to best market our property, understanding that we have a busy family and saw how best to suit our needs.

At no time did we feel we were getting anything but total honesty from them, communication was regular and detailed, leading to a great auction and successful sale price.

Grant T

WE FOUND HIM TO BE PROFESSIONAL, DISCREET, STRATEGIC AND STRAIGHTFORWARD

We chose Marc Collins as our Real Estate agent for the sale of our first home and cannot recommend him highly enough to future house sellers. Throughout the entire process we found him to be professional, discreet, strategic and straightforward with us.

He was incredibly prompt with his appraisal and marketing strategy, and diligent throughout the marketing campaign. He always followed through on everything he said he would deliver. And it was apparent at all times during the process that he was working to get the best deal for us, as his client.

He is excellent at communicating between different parties to keep everything moving forward smoothly (so much so, that our very seasoned, award winning mortgage broker praised his work and wanted his phone number!).

We would engage his services again in the future and do not hesitate to recomment him to anyone else.

N Ahrens and J Wilson

WELL ABOVE EXPECTATIONS

My family and I have had the greatest pleasure in working with Marc Collins during both the sale of my home and the purchase of another property on the Te Atatu Peninsula. I would like to pass on our heartfelt thanks for Marc’s huge efforts and hard work in selling my property at 11 Montmere Avenue - I am very happy with the sale price reached. Marc personally went out of his way to find the home we purchased on 9 Stokes Avenue and I am eternally grateful for this. My family and I cannot thank Marc enough for everything he has done. Marc went well above our expectations with both the sale and purchase, acting in a highly professional andempathetic manner. Both transactions went extremely well due this. On every occasion Marc presented me with his honest opinion and gave excellent suggestions on what I could/should do. Marc possesses remarkable sales skills, knowledge and understanding and I would personally recommend him to whomever I am speaking with if at any stage they decide to sell a property.

Moeroa Kennedy (Te Atatu Peninsula)

December 2011

ALL AGENTS SHOULD BE LIKE THIS

Feeling dubious about using an agent because of cost we were going to attempt to sell our property ourselves. After meeting Robyn and being impressed with her knowledge of the neighbourhood, her energy, motivation and creativity we didn't look back. Robyn was worth every penny, is hard working, sold our house in less than a week and got us a very good price.

As first time home sellers she supported us through what is an overwhelming process and reassured us with her confidence and professionalism. We couldn't have done it without her.

We recommend Robyn to everyone - all agents should be like this.

Jacque and Karlton Erceg, 42 Bright St vendors

November 2011

THREE DAYS FOR A STREET RECORD!

Robyn, we chose you to sell our property on the basis of your enthusiasm and focus. Your punctuality, reliability and dedication to the task at hand was amazing, and it showed in the results. You never seemed put out by any of the work, and we were grateful for your constant updates on the progress of the listing. Your understanding of the local market was impressive and I'm sure helped us get a wonderful price within an extremely short time. Three days for a street record!

Thanks so much for your work with us, and I know that you have a wonderful future in real estate ahead of you.

Anne and Stephen
Richbourne Street, Kingsland

August 2011

PROFESSIONAL AND HONEST - MARC COLLINS

I would like to document my thanks to Marc Collins, Realtor, for his assistance in the recent sale of my Herne Bay home.

Throughout the process Marc was professional, straight forward, kept me regularly informed of interest in the sale, and worked to my advantage in ensuring appropriate sale by negotiation at the close of the sale period.

I would recommend Marc to others wishing to sell a property in Auckland for his honesty and directness, commitment to the process, and willingness to accommodate my wishes with regard to marketing and process. He had a good understanding of the Western Bays market and gained a favourable sale for my wife and myself.

Yours faithfully, Dr Stuart Tiller

May 2011

JASON WENT THE EXTRA DISTANCE

In October 2010, the Brown Kiwi Company Limited Directors (Kevin Bishop, Ian Lawlor and Peter Motion) contracted Jason Trowbridge of Custom Residential Real Estate Ponsonby to sell Uenuku Lodge, located at 217 Ponsonby Road, Ponsonby, Auckland. ‘Uenuku Lodge’ was a going concern comprised building, chattels and a well-developed backpackers accommodation business. The business sold early April 2011.

In the first instance, Custom Residential was chosen over other agencies because Jason’s proposal showed that considerable thought had been given to developing a comprehensive and strategy package. The approach to the sale was timely, taking consideration of the seasonal market shifts and visitors to Auckland, and it also addressed both the property and business together as a going concern. The latter was important to the Directors; we had development the property and business over a number of years and had a desire to see it continue as an accommodation facility.

The marketing plan was cost effective, targeted and flexible, being modified through the sale process following discussions at regular meetings. Together, the Directors believed we were getting the best value for the money being invested in the sale and marketing process.

Throughout the many meetings, discussions and negotiations, Jason approached the business professionally with an astute awareness of the dynamics of dealing with multiple business partners and interests. It was not always an easy process with the differing views of Directors having to be weighed and measured to promote the best result for all concerned. The sale was doubly complicated by the fact that one Director also had an interest in purchasing the business subject to finance being available.

Timing was of the essence on many occasions throughout the negotiations and Jason went the extra distance, putting aside personal commitments and programmes to take advantage of opportunities when they arose. I believe Jason was open and honest throughout the sale negotiations and I have no hesitation in recommending his services to other would-be sellers.

Ian Lawlor
Director
TBK Limited

HONESTY, HIGH INTEGRITY AND COMPLETE DEDICATION

“Robyn explored every option possible for the sale of my ex-rental property in Kingsland. Unbeknownst to me the property had been poorly managed by my property manager for several years and the house had gotten into bad shape.

Before going to sale, Robyn sat down with me and explored every option to achieve the best outcome, whether to spend some money on fixing the property up or selling as is. After much consideration and her monitoring the market temperature towards do-up opportunities, we decided to bite the bullet and sell the home as is.

Robyn gave me regular updates over the course of the campaign and was prepared to adapt the strategy to suit market conditions. After the first weekend of open homes, she advised me to change my strategy to an auction campaign. I was initially against the idea, but she explained the reasoning behind it well. The auction enabled us to add some urgency from our side and push interested parties to either put in a pre-auction offer or wait and see what the market would pay on auction day.

As it happened we received a pre-auction offer that sealed the deal and I am now able to move onto my next project. Honesty, high integrity and complete dedication to getting my property sold, Robyn never drifted from the task at hand when things got tough… She just got stuck in and closed the deal. I wouldn’t use any other agent.”

Fennad Wortelboer

HUGE THANKS AND RECOMMENDATION FROM US

John Wills at Custom Residential ran a slick operation taking our house to the market and achieving an excellent sale through a three week auction campaign.

We were kept up to date every step of the way and in a very professional manner. As selling a house is quite a stressful task, it was reassuring to hear from others that we were in good hands. An awesome job - huge thanks and recommendation from us."

Vendors, Sarsfield Street

FIRM ON MATTERS OF PRINCIPLE AND ETHICS

We're delighted to write in support of Keith and Sandy Dowdle. We selected Keith and Sandy after interviewing a number of different agents, and were very happy with the results. For us, as we imagine for most, the major differentiating factor in choosing them to market our warehouse conversion was trust in them personally and confidence in their abilities.

Real estate agents are renowned for talking: Keith and Sandy listened. They took the time that we needed and that the sale of our property needed, conscious that selling a home is both a financial and an emotional decision. They worked collaboratively with us right from the outset, keeping us informed and meeting with us regularly to discuss our options. Though happy to give us guidance where we wanted it, they emphasised the decision was ours.

Working as a dynamic duo means Keith and Sandy can be flexible, but in our experience they were always firm on matters of principle and ethics. Clearly, they understand each other and their respective strengths, and were able to see both the big picture and the devilish detail.

Last but not least, they seemed to be enjoying themselves throughout the process! And that makes a big difference.

Amy Mansfield and Hugh Robinson

April 2011

Robyn, we think you ROCK!

The process of selling your house is overwhelming at the best of times, so understandably when we were choosing an agent to represent our best interests; we took this process very seriously. We met with several agents and they all delivered their best speeches, promising the greatest of intentions, but what made Robyn and Custom Residential stand out from the crowd was Robyn’s ability to listen and cater to our situation and her spirited enthusiasm for Eden Terrace.

Living at the opposite end of the country meant we needed total faith in our agent and Robyn instilled this from day one.

Robyn’s knowledge on the area is impressive and her motivation is second to none. Adding this to Custom Residential’s impeccable, first class marketing campaign makes a winning combination.

We were confident we would get a result with Robyn’s help, but we were pleasantly surprised with the quick, favorable results she was able to produce. In one week, with one open home and strategic marketing we had an offer that quickly became unconditional.

Robyn made the whole process effortless. Always happy to talk and share a laugh but equally at home with the sensitive serious matters.

Without hesitation, we recommend Robyn and Custom Residential to all prospective buyers and sellers in the Eden Terrace / city suburbs area.

HIS EXPERIENCE IN THE MARKET IS INVALUABLE

In an extremely challenging market, Jason Trowbridge gave his total commitment to the sale of our investment property.

His clear enthusiasm and upfront honesty were obvious from the start, and his tenacity and energy - which were sorely tested at times - gave us enormous confidence.

Jason is completely dedicated to a result, and his professionalism, attention to detail and undeniable enjoyment in closing a deal are effortlessly combined with great people skills.

His experience in the market is invaluable and we unreservedly recommend Jason to anyone who expects the best.

Brett Timmins and Paul Rosnell

OVER AND ABOVE

John, thank you so much for your help, effort and support with this contract. You have gone over and above in this sale and this is appreciated by us!

BIG day in so many ways - good stuff mate!!

Anthony

SHE REPRESENTS A NEW BREED OF AGENT

Robyn’s enthusiasm, drive and real passion she has for property and her career came through from day one. This infectiousness definitely rubs off on potential buyers and helped to get them excited about the property and in the end we had multiple offers on the table all within the first 14 days of the campaign.

Throughout, the process was clean and well managed. She recommended and devised a cost effective and well targeted marketing strategy that obviously hit the right people with huge turnouts to open homes and a quick sale. Her background in marketing definitely shone through here.

She kept me very well informed at every step and gave me detailed market feedback that was essential to me making an informed decision on the final sale price we achieved. She definitely worked hard and I know put all her energies into negotiating the best deal for me.

Long established agents in the market better watch out because I believe she represents a new breed of agent. Young, energetic, down with modern marketing methods, trustworthy and reliable… there is no bullshit with Robyn, only hard work and results that speak for themselves.

Regards,
Owner of 548A New North Road