Thanks Keith and Sandy for your guidance, support and great campaign. We really appreciate it.

During the sales campaign of my property well out of Ponsonby, while having committed to a local sales agent here, I sought the advice of John Wills and Keith Dowdle of Custom Residential at several key points during the process. Not only did John and Keith happily give up substantial amounts of their valuable time, their advice was always comprehensive and always spot on.

I much appreciated their selflessness in advising me (even when they weren’t my agents), something I consider to be the hallmark of a true modern-day consultant. Most of all I was thoroughly impressed with John and Keith's exceptional knowledge of the real estate sales process, and the auction process in particular. There is no doubt in my mind that they are among the best in the business.

Once we decided to sell our Kingsland property we had a number of agents looking for our listing. We chose to go with Sandy and Keith as we’d used them in the past and found them to be very good to deal with. My wife and I decided we’d prefer to sell by negotiation rather than auction as we have found the auction process to be quite stressful with our own previous property purchases. They respected our decision and got stuck-in to marketing the property. When it comes to selling your property you can’t go past Sandy and Keith; they are a great team and strive to get the best outcome for their vendors. They presented two offers after the first open home and a further two the following week! They talked us through the negotiation process and we ended up at a great price with a purchaser that we know will love our home as much as we do! If you want the best price for your property and great, friendly service I would recommend listing with Sandy and Keith

Just a short note to say ‘Thank You’ for the very professional and effective manner in which you assisted us in selling our house. 

Even though I am a first time seller, I’m not commercially unaware in a broader sense and I was pleased and relieved to find that you had already considered and addressed my own latent concerns as to how real estate agents act and are perceived.  Your clarity of thought and ability to articulate your professional philosophy was very helpful to us.  

We have had property related interactions with Keith and Sandy over the past few years and have always found them easy to communicate with, totally reliable and professional. They exude integrity. When it came time to sell our house, we didn’t think twice about using them. They took the time to get to know us well and kept us fully informed at all times. They were also very helpful with the process of getting our home ready for sale and got us a fantastic result, with a record price for our area. We can’t recommend them highly enough! Thanks Keith and Sandy.

Now that the dust has settled, the satisfaction that both June and I have following the sale of Bright Street has not diminished. We both expressed to the two of you our gratitude for all the work that you have done in bringing the property to market and then achieving what we both thought was a very good sale price. We still remain, the day after, extremely satisfied and we regard the entire marketing process and sale on the day as successful. Both June and I express to you formally our considerable thanks for all your efforts. Our confidence in you and in particular coming back to you a second time following the sale of our Herne Bay property some years ago, was well and truly justified.

Thanks for the opportunity to provide feedback.

 - Communication was excellent all the way through.

- We believe the marketing strategy was well communicated, affordable and well executed. 

- The availability of service and trades people to repair or service any problems is an excellent option for the out of town owner. 

- We were satisfied the auction was well run and gave the best outcome. 

- Keith and Sandy present themselves very professionally and we would recommend them. 

 In summary, we would recommend your services to friends and colleagues. It was an experience that was stress free, on schedule and delivered on expectation. 

We are thrilled to have had Keith and Sandy sell two houses for us this year. They showed great knowledge of the market but more importantly they have an excellent understanding of people and outstanding communication skills. We believe the prices that Keith and Sandy achieved for both of our properties were as good as they could possibly have been and we recommend them without hesitation or reservation to anyone looking for fantastic Real Estate agents.

Sandy and Keith were very professional and were in control of the whole process. Another great thing I noticed about Keith and Sandy (and I have dealt with a number of agents over the years) is their attention to detail. Usually over the course of a sales campaign there is a problem with the collateral or an advert has an error in it. Their stuff was faultless.

Lastly, these guys get the results and we were lost for words with the result they delivered for us.

We would recommend them to anyone looking to sell their house. In fact we have done this already.

There are not many people you do business with that you could also share a family drink with, but the Dowdles are an exception. They live their byline - forming sincere relationships with their vendors, which in our case will continue as a friendship long after we leave the hill.

What we love about Keith and Sandy is that they genuinely listen, and respect the vendors point of view. When it came to marketing our property they identified and reflected all the qualities we loved about our home, and our shared passion for living on the hill. They are the perfect blend of sensitivity and business savvy - which reflected in a pain-free campaign and a stellar result. Thank you so much Keith and Sandy, for helping make our dream move to the country a reality!

We chose Keith and Sandy Dowdle because they are smart, professional, flexible and have always gone the extra mile for us, whether buying or selling. Their recommendations re the campaign, marketing, strategy and auction were spot-on. They acted in our best interests every time - it wasn't just about taking the first offer, or the top bidder to get a sale, it was about maximising and massaging to get the best possible price. Ultimately, the result speaks for itself - auction day was sensational, and the property sold under the hammer for significantly more than we expected, with Keith as auctioneer. Thanks Keith and Sandy. We'll be back!

We have lived in the area for over 5 years and have seen Keith and Sandy working tirelessly at many open homes.  When we came to sell our home they seemed the natural choice.  They presented and executed a professional marketing plan, resulting in over 70 groups through the open home in the first weekend! Within two and a half weeks they negotiated and presented a pre-auction offer to us, which we were delighted to accept. The sale was an easy and painless process and we recommend Keith and Sandy without hesitation.

We have recently sold our house through Keith and Sandy Dowdle. Right from the first meeting through to conclusion of the sale, we found both Keith and Sandy to be extremely professional, practical, empathetic, and friendly. They were very practical and economical in their recommendations regarding the level of marketing required. They are not Agents that do the “hard sell” or the “real estate speak”, they just offer you realistic practical advice and let you make your own mind as to how you want to proceed. They know the market extremely well, and after one weekend of open homes found a buyer for our house at a record price.  They also found the perfect house for us to buy, and again gave us good practical advice and recommendations in negotiating the purchase. 

Once the contracts were unconditional they kept in touch and were very helpful with the little problems encountered to ensure that the sale and purchase went through with the least stress possible. Their service extended beyond  what I expected and certainly beyond what I would expect other Agents would do. I would have no hesitation in recommending Keith and Sandy to anyone looking to buy or sell.

Keith sold our family home after he was referred to me by a close friend who had recently used Keith & Sandy’s service. I have been investing in property for over 18 years and had business relationships with many, many Real Estate agents. Keith and Sandy bring customer service to a new level. Keith and Sandy excelled in their service and were accommodating throughout the process. On his own initiative Keith tidied the gardens for the photos! Keith and Sandy worked within my communication requirements being that I was in another country during the sale. I would not hesitate in using Keith and Sandys service again in the future.

We were thrilled with our house selling experience. Keith and Sandy developed a marketing campaign that attracted significant numbers of potential buyers and resulted in our property being sold after one weekend of open homes. We wouldn’t hesitate to recommend Keith and Sandy. They are very professional, friendly and great to deal with.

When we decided to sell our house Keith and Sandy were the only agents we considered. Their knowledge and experience of selling in Arch Hill meant we had a lot of confidence from the outset. They didn't disappoint, their professionalism and proactivity meant we ended up selling two weeks prior to auction with two offers to choose from. They were a pleasure to deal with, made the process easy for us and even helped us in our search to buy a property in Grey Lynn. Thanks again!

We’re delighted to write in support of Keith and Sandy Dowdle. We selected Keith and Sandy after interviewing a number of different agents, and were very happy with the results. For us, as we imagine for most, the major differentiating factor in choosing them to market our warehouse conversion was trust in them personally and confidence in their abilities. Real estate agents are renowned for talking: Keith and Sandy listened. They took the time that we needed and that the sale of our property needed, conscious that selling a home is both a financial and an emotional decision. They worked collaboratively with us right from the outset, keeping us informed and meeting with us regularly to discuss our options. Though happy to give us guidance where we wanted it, they emphasised the decision was ours. Working as a dynamic duo means Keith and Sandy can be flexible, but in our experience they were always firm on matters of principle and ethics. Clearly, they understand each other and their respective strengths, and were able to see both the big picture and the devilish detail. Last but not least, they seemed to be enjoying themselves throughout the process! And that makes a big difference.

I was lucky enough to have Sandy and Keith recommended to me by a friend who had both bought and sold through them. As she has very high standards I felt confident asking them to sell my property. I have never had such an easy stress less experience in 25 years of buying and selling real estate. I live overseas. I had tenants in the property and it was managed by a management company. Keith and Sandy did all the liaising with both tenant and the managers, arranged for minor building works to be completed, and kept the tenants happy and comfortable through 4 weeks of open homes. The feedback I received each week was formally done and I knew exactly how the marketing was going every day through text and email messages. The auction process was new to me and they both kept me anxiety free throughout the process and achieved my reserve price. The relationships they built with potential buyers – and also the person who ultimately bought the house – were high quality and they seemed very respectful of each person’s situation and did not push potential buyers who were not showing interest. I would not hesitate to refer Keith and Sandy to anyone wanting professional high quality, flexible, quick thinking, efficient salespeople who will ethically get results.

It is with genuine appreciation that I write to thank Keith and Sandy Dowdle for their superb efforts in the recent campaign for the sale of my home in Westmere. This is the second home I have sold with Keith and Sandy – but the listing came with a twist. Whilst I had considered approaching them at their previous agency, I have watched with much interest, as a business owner myself, Custom Residential’s entry, progress and maturation as the ‘new agency’ within the local market – and felt very strongly that it was Custom whom I wished to approach about listing. Imagine my delight when I received a call from Keith following up on run email sent to Custom, explaining their recent shift to the agency – enquiring if I like to grab a coffee to discuss my home? It was almost as if it was meant to be. Keith and Sandy’s approachable and empathetic manner, strong awareness of the importance of a strong, effective and relevant marketing campaign, coupled with their expert negotiation and sales skills, strong local experience and intimate knowledge of the area make them a joy to deal with. They communicate regularly, clearly and in a manner that meets the needs of their vendor. However, it is results that in the end determine success – and they deliver. We received offers at weekend one with three further, strong unconditional offers presented on the Friday evening at the end of the first full week, with a resulting sale that far exceeded my expectations – in what apparently is a “difficult market”. I actively encourage anyone in the Ponsonby, Grey Lynn or Westmere surrounds who may be contemplating selling, to take the time to meet this very professional, genuine and talented couple I wish Keith, Sandy and their colleagues at Custom continued success in the future. I look forward to watching them grow and demonstrate that there is room for a new approach in real estate in our local area.